Consumers frequently exchange private data about themselves for goods or for money. For example, they provide personal data in online interactions with technology companies, in return for information or other goods. We provide a normative criterion to assess whether companies adequately...

In service marketing, customers typically pay more when they use more. Based on this principle, various non-linear pricing plans or flat-rate tariffs attempt to lure customers into higher use and higher-revenue contracts. An emerging marketing practice we term precommitment-based pricing turns...

We identify and test a specific psychological mechanism underlying cross-national differences in preferences for performance-based versus redistributive compensation systems. We posit that individuals’ beliefs in the inherent justness and deservedness of individual outcomes (i.e., just world...

Mobility-as-a-Service (MaaS) is based on the notion that consumers and transport providers access a centralized platform for the planning, payment, and management of trips, and combines multiple modes of transportation designed to increase the efficiency of the system. MaaS offers substantial...

In the last two decades, last mile delivery (LMD) firms have seen immense growth due to the rise of e-commerce and digitalization, leading to faster and cheaper deliveries. However, this growth has also resulted in new challenges such as increased competition amongst LMD firms and heightened...

Peer-to-peer marketplaces have exploded in popularity in the past decade. Companies and individuals have deployed bots into these marketplaces to generate profits by purchasing and reselling items. However, the profitability of such bots remains uninvestigated. We develop a framework for...

Nonfungible tokens (NFTs) have exploded in popularity in 2021, generating billions of dollars in transaction volume. In tandem, market intelligence platforms have emerged to track summary statistics about pricing and sales activity across different NFT collections. We demonstrate that...

Blockchain technologies have enabled the creation of decentralized applications which let users own and transact scarce digital assets. Although still in its infancy, the industry has attracted interest from organizations such as Formula One, the NBA, and several football (soccer) clubs to...

By late 2021, a fraction of the world’s population had been vaccinated for COVID-19, and an even smaller fraction had received boosters to combat ever-emerging variants. Governments and firms have invested billions of dollars to encourage first-time and repeat vaccination. While research has...

A large body of research shows that tastes can reliably signal social group membership. Because standards of good taste vary between groups, the costs of acquiring them prevents dishonest signaling by outsiders. However, little research has examined signals of good taste within social groups,...