In this paper, we examine the impact of customer relationship management (CRM) on firm performance using a hierarchical construct model. Using the resource-based view (RBV) of the firm, strategic CRM is conceptualized as an endogenously determined function of the organization’s ability to...

Nations differ in their levels of wealth, health, innovation, environment, and globalization, among numerous other attributes. These differences are driven, in part, by the psychological and behavioral characteristics of those nations. But how should we characterize the psychology of nations?...

What does it take to extract an unbiased, informative, and human insight from the vast amount of information available through the World Wide Web, or any other source of textual content? We propose a new approach to information search and analytics that has two components. First, the design of a...

Our paper challenges the longstanding worldview of nations as homogeneous masses of uniform national culture that can be represented by single national culture dimension scores. We present a richer perspective of nations as diverse mixtures of global values archetypes. Our global archetypes and...