Purpose – The purpose of this paper is to identify what neurolinguistic programming (NLP) is, how it might be useful for individuals and organizations, and to explore the question whether NLP can help or harm a business. The paper also aims to give a balanced view of NLP, outlining how it can...

Purpose – The purpose of this paper is to document a unique, holistic approach to skills development which succeeds on a number of levels. Design/methodology/approach – The project's objectives are achieved through a structured “Community Project Challenge” programme, led by Echelon's...

More and more companies have come to realise that many organisational problems occurred largely as a result of individuals′ inappropriate responses to stress. Over the last 20 years, there have been many stress management programmes that have been developed, with varying degrees of success....

Differences between controlled time (your choice of how to use your time) and response time (meeting the demands on your time by other people) are described. It is suggested that managers can increase their controlled time, first by assessing priorities and second by screening out demands, by...

Discusses the new managerial model of the 1970s and 1980s which emphasizes flatter, flexible, less bureaucratic organizations, with increased employee awareness through training and development, and suggests that actual research reveals frustration and opposition to these ideas from trainees and...

Performance management has become an essential skill for many managers as customers become more demanding and costs are squeezed tightly. Explores the benefits of good performance management in creating better service to the customer. Describes the key elements of defining key results areas and...

This article looks at how important people are to the success of the business and how a positive attitude on a work and personal level can motivate individuals to achieve far more than they may have previously anticipated. The article examines two well‐known companies who have embraced...

The authors draw on their considerable experience in writing and using case studies both in the UK and abroad to explain the potential benefits of using the case study method in management teaching. In this, the first of two articles on the subject, they elaborate on the potential benefits of...

This is the second of two articles about the use of case studies in management training and development. In the first article the authors explained the potential benefits of using this method as well as some of the dangers. They also explained the methodology of running cases effectively. In...