The rate of change in the business environment is making managerial work more complex. Complexity not only changes the way managers think but invariably demands enhanced managerial skills in developing subordinates such that they are able to deal with the new realities. Coaching initiatives and...

This article is the second in a two‐part series. The first outlined why coaching is an imperative, the forces that create complexity, and the need to identify the behaviour that has to change as a critical first step in the coaching process. Part 2 explores the need for a coaching model;...