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Bots with feelings : should AI agents express positive emotion in customer service?
Han, Elizabeth; Yin, Dezhi; Zhang, Han - In: Information systems research : ISR 34 (2023) 3, pp. 1296-1311
Persistent link: https://www.econbiz.de/10014384236
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When do consumers value positive vs. negative reviews? : an empirical investigation of confirmation bias in online word of mouth
Yin, Dezhi; Mitra, Sabyasachi; Zhang, Han - In: Information systems research : ISR 27 (2016) 1, pp. 131-144
Persistent link: https://www.econbiz.de/10011460163
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Focus within or on others : the impact of reviewers' attentional focus on review helpfulness
Lei, Zhanfei; Yin, Dezhi; Zhang, Han - In: Information systems research : ISR 32 (2021) 3, pp. 801-819
Persistent link: https://www.econbiz.de/10012669810
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More than words in medical question-and-answer sites : a content-context congruence perspective
Peng, Chih-Hung; Yin, Dezhi; Zhang, Han - In: Information systems research : ISR 31 (2020) 3, pp. 913-928
Persistent link: https://www.econbiz.de/10012298134
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The impact of geographic and social proximity on physicians : evidence from the adoption of an online health community
Wang, Panpan; He, Liuyi; Luo, Jifeng; Wu, Zhiyan; Zhang, Han - In: Information systems research : ISR 36 (2025) 2, pp. 690-708
Persistent link: https://www.econbiz.de/10015436728