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Attending to customer attention : a novel deep learning method for leveraging multimodal online reviews to enhance sales prediction
Chen, Gang
;
Huang, Lihua
;
Xiao, Shuaiyong
;
Zhang, Chenghong
- In:
Information systems research : ISR
35
(
2024
)
2
,
pp. 829-849
Persistent link: https://www.econbiz.de/10014635052
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A theory-driven deep learning method for voice chat-based customer response prediction
Chen, Gang
;
Xiao, Shuaiyong
;
Zhang, Chenghong
;
Huimin, Zhao
- In:
Information systems research : ISR
34
(
2023
)
4
,
pp. 1513-1532
Persistent link: https://www.econbiz.de/10014487330
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