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Strategic reflexivity in industrial service innovation : managing inter-organisational conflict
Mattsson, Jan - In: Innovation of strategic reflexivity, (pp. 210-222). 2015
Persistent link: https://www.econbiz.de/10010528763
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Relationships, the role of individuals and knowledge flows in the internationalisation of service firms
Lindsay, Valerie; Chadee, Doren; Mattsson, Jan; … - In: International journal of service industry management : IJSIM 14 (2003) 1, pp. 7-35
Persistent link: https://www.econbiz.de/10007106302
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Communication dynamics in the service encounter: A linguistic study in a hotel conference department
Mattsson, Jan; Haring, Marten J.den - In: International journal of service industry management : IJSIM 9 (1998) 5, pp. 416-435
Persistent link: https://www.econbiz.de/10007124734
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A comparison of service delivery processes of different complexity
Danaher, Peter J.; Mattsson, Jan - In: International journal of service industry management : IJSIM 9 (1998) 1, pp. 48-63
Persistent link: https://www.econbiz.de/10007127465