The decision to implement and certify a Quality Management System (QMS) able to meet the requirements of ISO 9001:2001 and to redesign the organisation on a process basis approach may be a valid alternative for various reasons. In this paper we try to give a justification for the necessity to...

Efficiency in health service sector is very important because the health sector is a major consumer of resources (especially financial). In this paper the author aims to analyze the efficiency in a social sector (healthcare system) based on cost-benefit analysis.