Shao, Jing; Gou, Qinglong; Zhang, Juzhi; Liang, Liang - In: International Journal of Applied Management Science 6 (2014) 3, pp. 191-211
With the rapid development of express delivery industry, the service quality becomes a topic of interest for academic research. This paper extended the previous research by studying the learning effect in express delivery industry. We propose a two-period model to analyse how the learning effect...
