This paper develops a two-period game model of a supply chain consisting of one manufacturer and one retailer to investigate the pricing and effort investment decisions when customer satisfaction is considered. We assume that both players are risk averse and divide the retailer's effort into...

This paper considers a supply chain consisting of one make-to-order (MTO) manufacturer and one retailer in a price and lead-time sensitive market. We develop a manufacturer-Stackelberg (MS) model with exogenous lead-time standard and a MS model with endogenous lead-time standard. We find that...