Ukko, Juhani; Pekkola, Sanna; Saunila, Minna; Rantala, Tero - In: International Journal of Business Performance Management 16 (2015) 2/3, pp. 214-229
The need for a performance measurement system for the industrial service network has been presented in a prior study of performance measurement. However, there is no proper procedure for the design of a performance measurement system in the described context. This study presents a conceptual...
