Purpose – Performance of service desk is critical to an organization. The purpose of this paper is to examine the performance measurement system of a technical assistance center at one of the largest semi‐conductor manufacturers in the world. The study examines top performance issues faced...

Purpose – The purpose of this paper is to examine the application of Thatchenkery's Appreciative Sharing of Knowledge (ASK) to a professional military college. Design/methodology/approach – ASK is a seven‐step research and intervention methodology grounded in the positive psychology...

Purpose – The purpose of this paper is to describe and analyse the experiences of a small business, Deer Creek Land Developments (DCLD), which has been very successful in negotiating the competitive pressures in a mature industry over time and has built sustainable competitive advantage. The...

Purpose – The owners and promoters of Color Valley are feeling blue as their much cherished entrepreneurial endeavour is attacked by multi‐hued issues. Having chalked out a distinct position for itself in the landscape of the unorganized paint industry through aggressive brand building and...

Purpose – This paper is a case study of a cooperative whose involvement in the retail business was exemplary of a successful cooperative, bold enough to venture into the retail business. Known as the Johor Cooperative Supermarket (JCS), it was established in 1976 with the support of a firm...