McPhail, Ruth; Patiar, Anoop; Herington, Carmel; Creed, … - In: International Journal of Contemporary Hospitality Management 27 (2015) 8, pp. 1814-1838
Purpose – The purpose of this study was to develop and validate a self-reporting tool: the hospitality employee’ satisfaction index. Design/methodology/approach – The 15-item instrument presented in this study was developed through an examination of the extant literature and seven focus...
