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The lodging industry’s contribution to Hong Kong’s gross domestic product

Chan, Wilco W.; Lam, Joseph C. - In: International Journal of Contemporary Hospitality Management 12 (2000) 2, pp. 86-98

Focuses on the estimation of the contribution of the hotel industry to Hong Kong’s gross domestic product (GDP) and an analysis of the factors influencing the hotel industry’s recent and likely future contribution to the GDP. The investigation also covers a method of speeding up the...

Persistent link: https://www.econbiz.de/10014762441

How determinant attributes of service quality influence customer‐perceived value : An empirical investigation of the Australian coffee outlet industry

Chen, Po‐Tsang; Hu, Hsin‐Hui - In: International Journal of Contemporary Hospitality Management 22 (2010) 4, pp. 535-551

Purpose – The purpose of this study is to investigate empirically how the determinant attributes of coffee quality, service, food and beverage, and extra benefits influenced customer‐perceived value in the coffee outlet industry. Design/methodology/approach – A self‐administrated...

Persistent link: https://www.econbiz.de/10014763011

An investigation of multicultural training practices in the restaurant industry: the training cycle approach

Lee, Changuk; Chon, Kye‐Sung - In: International Journal of Contemporary Hospitality Management 12 (2000) 2, pp. 126-134

The restaurant industry is dealing with diversity in terms of its workforce, international customers and multinational business operations. Acknowledging diversity through multicultural training is beginning to appear in some restaurant companies. This study investigates how franchised...

Persistent link: https://www.econbiz.de/10014762446

Some characteristics of women managers in the hotel industry

Soehanovic´, Jusuf; Zougaj, Miroslav; Krizoman, Danijela; … - In: International Journal of Contemporary Hospitality Management 12 (2000) 4, pp. 267-270

‐developed Mediterranean tourist region in the Republic of Croatia. The results pertain to number of women in management, age and educational …

Persistent link: https://www.econbiz.de/10014762462

Towards a strategy implementation framework

Okumus, Fevzi - In: International Journal of Contemporary Hospitality Management 13 (2001) 7, pp. 327-338

management notion of “fit”. …

Persistent link: https://www.econbiz.de/10014762515

Strategic implementation and IT: gaining competitive advantage from the hotel reservations process

Sigala, Marianna; Lockwood, Andrew; Jones, Peter - In: International Journal of Contemporary Hospitality Management 13 (2001) 7, pp. 364-371

Reviews the development of approaches to reservations management in the hotel industry alongside models of the stages … built on the prevailing IT “era”. Explores the future strategic potential of reservations management. Hotel operators need …

Persistent link: https://www.econbiz.de/10014762518

General manager turnover and root causes

Birdir, Kemal - In: International Journal of Contemporary Hospitality Management 14 (2002) 1, pp. 43-47

tended to change GMs every 2.5 years. The main causes of GM turnover are: management conflict and problems between property …

Persistent link: https://www.econbiz.de/10014762525

An examination of the organizational and cross‐cultural challenges facing international hotel managers in Russia

D’Annunzio‐Green, Norma - In: International Journal of Contemporary Hospitality Management 14 (2002) 6, pp. 266-273

With the ever increasing globalization of the hospitality industry, an exploration of the issues facing international hotel managers in Russia is both timely and important. The ability to manage people in an international context is one of the greatest tests of managerial skill and, in many...

Persistent link: https://www.econbiz.de/10014762553

A data mining approach to developing the profiles of hotel customers

Min, Hokey; Min, Hyesung; Emam, Ahmed - In: International Journal of Contemporary Hospitality Management 14 (2002) 6, pp. 274-285

development of such a strategy rests with customer relationship management, hotels should identify the most profitable ways to …

Persistent link: https://www.econbiz.de/10014762554

Business guests’ accommodation selection: the view from both sides

Lockyer, Tim - In: International Journal of Contemporary Hospitality Management 14 (2002) 6, pp. 294-300

bedroom maintenance” and “comfort of mattress and pillow” highly, while accommodation management rated “courteous, polite … items in the survey between what management and guests believed were important, which indicates a lack of understanding by … management. The ramifications for management who do not provide those items important to guests are lower occupancy rates and …

Persistent link: https://www.econbiz.de/10014762556