Sexual, racial and other forms of harassment may create a devastating impact on individuals affected and can lead to severe loss of morale and efficiency. Examines issues surrounding this sensitive area which relate to legal definition, organisational policies in general and the hospitality...

Interest in flexible working methods is increasing in the hospitality industry but to date there is little research evidence of current practice or potential. The range of methods available to the hospitality manager is reviewed and the major benefits and problems arising from the adoption of...