Purpose: This paper aims to offer empirical insights on how investing in e-commerce capabilities affects the relationship between loyalty programs and hotel operating performance so as to aid in identifying proper resource allocation strategies. Design/methodology/approach: This study extended...

Purpose: This study aims to use a sample of 2,120 individual hotel properties between 2011 and 2013 to evaluate the impact of loyalty programs on hotel operational and financial performance. Design/methodology/approach: This study provides empirical support for the impact of loyalty program...

Purpose: The purpose of this study is to present a holistic literature review on crime research in the hospitality and tourism field. Design/methodology/approach: This literature review included 109 crime-related academic papers in seven primary sources, namely, ScienceDirect, EBSCOhost’s...

Purpose: This study aims to examine how operator type moderates the relationship between hotel information technology (IT) expenditures and operating performance. Design/methodology/approach: By adapting and extending O’Neillet al.’s (2008) and Huaet al.’s (2015) research, this study...

Purpose: This paper aims to examine the impacts of transformational leadership and employee proactive personality on service performance, the mediation role of organizational embeddedness and the synergies of transformational leadership and proactive personality within the proposed framework....

Purpose – The purpose of the paper is to explore the likely main driving forces behind the internationalization process for publicly traded restaurant firms in the USA, and to offer restaurant executives insights for successful expansions into the international arena....

Purpose – The primary purpose of this study is to identify the drivers of the annual growth for publicly traded restaurant firms in the USA. Design/methodology/approach – Built on previous research, the study constructs an econometric model to systematically investigate growth drivers of the...

Purpose – The purpose of this paper is to investigate, empirically, the value relevance of the degree of internationalization in publicly traded restaurant firms in the USA. Design/methodology/approach – Data for the study were obtained from the Compustat Industrial Annual . Pearson...

Purpose – The paper aims to provide empirical evidence that certain financial characteristics are critical for lodging firms to earn a higher profit. Further, it proposes, perhaps more importantly, a robust empirical framework for identifying outperformance in profitability, which has been...

Purpose – The purpose of this paper is to explore the financial characteristics associated with outperformance of US public restaurant firms in challenging economic times and the empirical measure of outperformance proposed herein. Design/methodology/approach – This study utilizes a Logit...