Purpose: Drawing on the theories of servant leadership and upper echelons, this paper aims to highlight the mechanisms through which CEO servant leadership enhances firm innovativeness in hotels. This study aims to test a multiple mediation model by considering the mediating role of...

Purpose: This paper aims to test whether servant leaders lead followers to socially interact more frequently, closely and personally with peers, and if this social interaction links servant leaders with employees’ personal social capital, both in terms of bonding (networks linking employees...

Purpose: This paper aims to process underlying the relationship between supervisor servant leadership and employee organizational citizenship behavior (OCB) in hotels. Specifically, it analyzes the mediating role of empathy – individual level – and service climate – group level – in the...