The provision of high-quality educational services is a mandatory objective for Higher Education Institutions (HEIs) nowadays. Consequently, HEIs implement Quality Management System (QMS) process frameworks. A core managerial activity conducted in these QMS is decision making, which impacts the...

Decision-making Support Systems (DMSSs) have been traditionally designed and built by using mainly the Waterfall method, Prototyping-Evolutive, or Adaptive approach in the last three decades. In this paper, the authors argue that while such approaches have guided to DMSS developers, they have...