This article undertakes a literature review on such articles on social media and citizen-centric e-government services. This research uses 139 articles to perform the intended literature review. The keywords analysis of these articles indicates that Web 2.0, participation and open...

Computational social media data analysis (SMDA) is opening up new possibilities for participatory urban planning. The aim of this study is to analyse what kind of computational methods can be used to analyse social media data to inform urban planning. A descriptive literature review of recent...