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The Relationship between Service Quality Dimensions, Customer Satisfaction and Loyalty in Technology based Self Service Banking
Sindwani, Rajiv; Goel, Manisha - In: International Journal of E-Services and Mobile … 8 (2016) 2, pp. 54-70
The technology based self service banking (TBSSB) refers to automated banking services that customer avail without interaction with bank employees. This paper investigates the relationship between dimensions of TBSSB service quality, customer satisfaction and loyalty. The paper also examines the...
Persistent link: https://www.econbiz.de/10012044714
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Exploratory Study of Internet Banking Technology Adoption
Date, Hema; Safeena, Rahmath; Kammani, Abdullah - In: International Journal of E-Services and Mobile … 9 (2017) 2, pp. 23-43
technology adoption theories for formulating an integrated framework to investigate the factors of IBT adoption in India. …
Persistent link: https://www.econbiz.de/10012044728
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Evaluating the Effects of Service Quality, Customer Satisfaction, and Service Value on Behavioral Intentions with Life Insurance Customers in India
Gera, Rajat; Mittal, Sanjiv; Batra, Dharminder Kumar; … - In: International Journal of Service Science, Management, … 8 (2017) 3, pp. 1-20
Indian Life services in India to determine the best fitting model. Most studies based on comprehensive models of service …
Persistent link: https://www.econbiz.de/10012048120
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Quality Evaluation of Health Care Establishment Utilizing Fuzzy AHP
Azam, Mohammad; Qureshi, Mohamed Rafik Noor Mohamed; … - In: International Journal of Service Science, Management, … 8 (2017) 4, pp. 83-120
from northern cities of India have been studied. An Integrated Quality Model designed for HCE (Azam et al., 2012a, 2012b …
Persistent link: https://www.econbiz.de/10012048131