Purpose – The purpose of this paper is to develop a criterion for selection of critical sub‐processes when all the sub‐processes cannot be taken up simultaneously for improvement. There exist various methods but the practitioners get utterly confused because of the existence of these...

Purpose – The purpose of this paper is to develop a guideline of the control procedure and tools depending on dominance pattern. In Lean Six Sigma (LSS) implementation, the control phase plays a vital role in sustaining the gains achieved from the improvement phase. The process control schemes...

Purpose – In the service sector, reduction of cycle time is one of the key issues. Among various approaches, Lean Six Sigma became very popular as it provides the organisation the desired speed with quality. The purpose of this paper is to present a Lean Six Sigma case study for reducing cycle...