Purpose The purpose of this study is to implement lean six sigma (LSS) methodology to improve the admission process in a higher education institute (HEI). Design/methodology/approach In this study, case study research methodology is adopted and implemented through an LSS...

Purpose The purpose of this paper is to develop a framework that illustrates the role of Lean Six Sigma (LSS) in creating organisational innovation climate by investigating the relationship between LSS’s intangible impacts and organisational innovation climate factors....