This paper provides a holistic view of the ERP implementation process, by reviewing the hard and soft factors that cause success and failure for ERP implementation, as well as examine the effectiveness of the critical success factors (CSFs) of ERP on both primary (operational) and secondary...

The objective of this study was to investigate the long-run equilibrium relationships among the international factors and domestic investment, as well as, to assess the short-term impact of inward foreign direct investment (FDI), trade, domestic investment and economic growth on international...

This paper investigates the effectiveness of the critical success factors (CSFs) of total quality management (TQM) on customer service management (CSM) in the Nigerian banking industry. The empirical study was conducted via a survey on six, out of the 22 banks that have implemented TQM due to...