Purpose – This paper is a summary of a successfully defended doctoral dissertation. The purpose of this paper is to place this research in context to emerging areas of project management and service science, management and engineering and to encourage others to embark on further research...

Purpose – The purpose of this paper is to identify best practices from high‐technology industries that face many of the same challenges around uncertainty, complexity, and risk that are faced by the pharmaceutical industry. Design/methodology/approach – This research has conducted an...