Purpose – The purpose of this paper is to analyse three innovative Master's programmes designed for public and voluntary sector managers across three EU countries. Design/methodology/approach – The paper compares similarities and differences between the programmes in order to shed light on...

Employee surveys are becoming increasingly widespread among both public and private sector organisations. Yet, while there are many articles and books on the technical aspects of how to carry out an employee survey there is much less contemporary information about the impact of employee surveys...

Purpose – Reform, transformation and restructuring have become endemic in public services. This paper aims to examine the central “modernisation” and improvement themes of public service reform in Denmark and the UK. Design/methodology/approach – The paper is based on the authors'...