Purpose – The purpose of this article is to explore the export of new public management (NPM) to developing countries and to describe and evaluate the introduction of these initiatives in very different environments from their origins. Design/methodology/approach – The article traces the...

Purpose – The article aims to investigate implementation problems arising from the introduction of a new computer system in a public agency. Design/methodology/approach – Two analytical lenses were employed: a prescriptive model of technology‐based implementation and planned and emergent...