Purpose – The aim of this paper is to report on development and use of a survey instrument that captures qualitative, process‐related data from local authority officers in New Zealand, from which is derived a rigorous and parsimonious set of critical performance measures....

Purpose – The purpose of this paper is to provide a picture of (local) e‐government impact and development philosophy in China, New Zealand, Oman, and the UK. Design/methodology/approach – A survey instrument was used to collect data from policymakers in 114 civil service organisations in...

In New Zealand (NZ) there are plans afoot to create an e‐government that will automate government‐to‐government and government‐to‐citizen interactions and allow anyone, anywhere to go online any time to obtain information, to complete transactions, and to communicate with their elected...