Purpose – The purpose of this article is to explore the export of new public management (NPM) to developing countries and to describe and evaluate the introduction of these initiatives in very different environments from their origins. Design/methodology/approach – The article traces the...

Purpose – The aim of this paper is to understand factors governing the implementation of an innovative public sector program. Design/methodology/approach – A longitudinal case study is used to document change and tension in the implementation process. Findings – The study suggests that...