Purpose: This paper aims to empirically examine career guidance services in terms of e-service quality, information quality and perceived value. It specifically examines students’ perceptions of quality to explore the effects of e-service quality and information quality on perceived value....

Purpose – Since the introduction of “new public management” in the 1980s, public officials have looked for solutions to increase citizen participation in services planning and provision. Despite recent advancements in co‐production and value‐creation literature, the public sector is...