Zhu, Xiaowei; Mukhopadhyay, Samar K. - In: International Journal of Revenue Management 3 (2009) 2, pp. 197-217
Outsourcing is currently being used as an important strategy for many companies in the USA to focus on the core competency, reduce cost and increase profit. We consider a company (buyer) outsourcing a part of her service. One of the main concerns of outsourcing is the quality of service. We use...
