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What drives customer engagement after a service failure? : the moderating role of customer trust
Honora, Andreawan; Chih, Wen-Hai; Ortiz, Jaime - In: International journal of consumer studies 47 (2023) 5, pp. 1714-1732
Persistent link: https://www.econbiz.de/10014335594
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Does patient empowerment matter in building loyalty?
Mohd-Any, Amrul Asraf; Sundramohana, Meenatharisni; … - In: International journal of consumer studies 46 (2022) 2, pp. 653-675
Persistent link: https://www.econbiz.de/10013162350
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The determinants of retail customers' purchase intent
Menidjel, Choukri; Bilgihan, Anil - In: International journal of consumer studies 46 (2022) 6, pp. 2503-2520
Persistent link: https://www.econbiz.de/10013412526
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Attachment styles and customers' long-term relationships in a service context
Frydman, Smadar; Moliner Tena, Miguel Angel - In: International journal of consumer studies 47 (2023) 1, pp. 267-284
Persistent link: https://www.econbiz.de/10014248860
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Female customers' expectation of the service offering and their perception of the service quality in an emerging clothing market
Erasmus, Alet C.; Grabowski, Andrea - In: International journal of consumer studies 37 (2013) 1, pp. 2-12
Persistent link: https://www.econbiz.de/10009713929
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Satisfying the online food crave : the case of online food aggregators
Farah, Maya F.; Ramadan, Zahy; Kanso, Jana - In: International journal of consumer studies 46 (2022) 4, pp. 1413-1427
Persistent link: https://www.econbiz.de/10013329338
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Customers' quality of life, advocacy and banks' CSR-fit : a cross-validated moderated mediation model
Ogunmokun, Oluwatobi A.; Timur, Seldjan - In: International journal of consumer studies 46 (2022) 3, pp. 907-924
Persistent link: https://www.econbiz.de/10013177043
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Reducing consumer-brand incongruity through corporate social responsibility and brand trust : exploring negative word-of-mouth (NWOM)
Tosun, Petek; Cagliyor, Sandy Ipeker; Gürce, Merve Yanar - In: International journal of consumer studies 48 (2024) 6, pp. 1-19
Persistent link: https://www.econbiz.de/10015107974
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Consumer trust relations with payment cards and banks : an exploratory study
Koivunen, Tuija; Tuorila, Helena - In: International journal of consumer studies 39 (2015) 2, pp. 85-93
Persistent link: https://www.econbiz.de/10011299586
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Service failure and service recovery : a hybrid review and research agenda
Sahaf, Taiba Musadiq; Fazili, Asif Iqbal - In: International journal of consumer studies 48 (2024) 1, pp. 1-45
Persistent link: https://www.econbiz.de/10014465453