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The impact of COVID-19 on hotel customer satisfaction : evidence from Beijing and Shanghai in China

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Exploring dynamic effects on classifying service quality attributes under the impacts of COVID-19 with evidence from online reviews

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An assessment of crisis management techniques in hotels in London and Stockholm as response to COVID-19’s economic impact

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Keeping warm : racial disparities of warmth judgments in the service industry

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Examining the negative relationship between length of stay at a hotel and customer satisfaction : evidence from online customer reviews

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Humility breeds creativity : the moderated mediation model of leader humility and subordinates' creative service performance in hospitality

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Traveling with pets : designing hospitality services for pet owners/parents and hotel guests

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Using machine learning methods to predict future churners : an analysis of repeat hotel customers

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Cognitive-analytical and emotional-social tasks achievement of service robots through human-robot interaction

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