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~isPartOf:"International journal of contemporary hospitality management"
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Dienstleistungsqualität
224
Service quality
224
Consumer behaviour
193
Konsumentenverhalten
193
Customer satisfaction
173
Kundenzufriedenheit
173
Beziehungsmarketing
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Hotel industry
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Hotellerie
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Arbeitszufriedenheit
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Social web
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Vertrauen
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Beschwerdemanagement
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Han, Heesup
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Jang, Soocheong (Shawn)
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Wong, IpKin Anthony
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Law, Rob
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Luu Trong Tuan
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Qu, Hailin
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Cho, Meehee
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Fong, Lawrence Hoc Nang
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Gursoy, Dogan
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Huang, Songshan
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Kang, Juhee
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Oh, Haemoon
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Parsa, H. G.
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International journal of contemporary hospitality management
Journal of business research : JBR
1,053
Journal of retailing and consumer services
973
International journal of hospitality management
768
Industrial marketing management : the international journal for industrial and high-tech firms
555
The service industries journal
487
The journal of services marketing
435
Journal of Services Marketing
350
SpringerLink / Bücher
350
Tourism management : research, policies, practice
347
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
293
NBER working paper series
291
The journal of business & industrial marketing
284
Journal of travel and tourism marketing
277
Journal of hospitality marketing & management
269
Journal of the Academy of Marketing Science
258
NBER Working Paper
257
Working paper / National Bureau of Economic Research, Inc.
239
European Journal of Marketing
225
Journal of strategic marketing
225
Asia Pacific journal of marketing and logistics
220
Cogent business & management
219
Psychology & marketing
207
International Journal of Bank Marketing
206
Journal of service management
206
Journal of service research : JSR
202
Services marketing quarterly
200
Auditing : a journal of practice & theory
199
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
188
Journal of marketing
182
Service business
181
International journal of electronic customer relationship management : IJECRM
179
Journal of retailing
179
Journal of air transport management
175
Management science : journal of the Institute for Operations Research and the Management Sciences
174
The TQM journal : the international review of organizational improvement
169
International journal of productivity and quality management : IJPQM
167
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
164
Marketing intelligence & planning
161
European journal of marketing : EJM
158
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ECONIS (ZBW)
353
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1
Build trust, they will come : the case of casino high rollers!
Ji, Chunli
;
Prentice, Catherine
;
Sthapit, Erose
;
Lei, Inman
- In:
International journal of contemporary hospitality management
36
(
2024
)
10
,
pp. 3361-3377
Persistent link: https://www.econbiz.de/10015138029
Saved in:
2
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
Saved in:
3
Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Jeon, Sang Mi
;
Magnini, Vincent P.
;
Kim, Insin
;
Hyun, …
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 922-944
Persistent link: https://www.econbiz.de/10010125916
Saved in:
4
Understanding perceived casino service difference among casino players
Wong, IpKin Anthony
;
Fong, Hoi In Veronica
;
Liu, …
- In:
International journal of contemporary hospitality management
24
(
2012
)
5
,
pp. 753-773
Persistent link: https://www.econbiz.de/10009568730
Saved in:
5
Exploring jaycustomer behavior and handling approach in casinos
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
;
Law, Rob
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1403-1425
Persistent link: https://www.econbiz.de/10011732142
Saved in:
6
Do perceived CSR initiatives enhance customer preference and loyalty in casinos?
Liu, Matthew Tingchi
;
Wong, IpKin Anthony
;
Chu, Rongwei
; …
- In:
International journal of contemporary hospitality management
26
(
2014
)
7
,
pp. 1024-1045
Persistent link: https://www.econbiz.de/10010426100
Saved in:
7
Examining the negative relationship between length of stay at a hotel and customer satisfaction : evidence from online customer reviews
Kim, Jong Min
;
Han, Jeongsoo
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4099-4116
Persistent link: https://www.econbiz.de/10014430082
Saved in:
8
Effects of customer inoculation on artificial intelligence service failure
Meng, Lu
;
Chen, Jiuqi
;
Yang, Mengya
;
Wang, Yijie
- In:
International journal of contemporary hospitality management
37
(
2025
)
2
,
pp. 444-461
Persistent link: https://www.econbiz.de/10015210194
Saved in:
9
"I want to help but customers mistreat me" : the dual moderating role of prosocial motivation on the impact of customer mistreatment
Lu, Wenzhu
;
Pei, Jialiang
;
Liu, Xiaolang
;
Zheng, Lixun
; …
- In:
International journal of contemporary hospitality management
37
(
2025
)
2
,
pp. 622-642
Persistent link: https://www.econbiz.de/10015210210
Saved in:
10
Building harmonious human-AI relationship through empathy in frontline service encounters : underlying mechanisms and journey stage differences
Yang, Bo
;
Sun, Yongqiang
;
Shen, Xiao-Liang
- In:
International journal of contemporary hospitality management
37
(
2025
)
3
,
pp. 740-762
Persistent link: https://www.econbiz.de/10015210264
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