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Back to the table : how omnichannel social media marketing returns customers to restaurant locations

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The effect of immersive technologies on tourist satisfaction and loyalty : the mediating role of customer engagement and customer perceived value

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The theory-practice research gains from big data : evidence from hospitality loyalty programs

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Developing a typology of disruptive customer behaviors : influence of customer misbehavior on service experience of by-standing customers

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Mood regulation, customer participation, and customer value creation in hospitality services

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Creating customer value in the sharing economy : an investigation of Airbnb users and their tripographic characteristics

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From service-dominant orientation to positive customer outcomes : a self-determination model in the custom travel service context

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Transitioning loyalty programs : a commentary on "the relationship between customer loyalty and customer satisfaction"

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Segmenting customers by participation : an innovative path to service excellence

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