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~isPartOf:"International journal of contemporary hospitality management"
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Beziehungsmarketing
162
Relationship marketing
162
Consumer behaviour
122
Konsumentenverhalten
122
Dienstleistungsqualität
78
Service quality
78
Customer satisfaction
69
Kundenzufriedenheit
69
Hotel industry
67
Hotellerie
67
Brand management
31
Markenführung
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Gastgewerbe
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Han, Heesup
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Foroudi, Pantea
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Fu, Xiaoxiao
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International journal of contemporary hospitality management
Journal of business research : JBR
1,557
Journal of retailing and consumer services
1,382
Industrial marketing management : the international journal for industrial and high-tech firms
945
SpringerLink / Bücher
905
European Journal of Marketing
667
Journal of retailing
476
Journal of the Academy of Marketing Science
430
The journal of business & industrial marketing
428
Journal of strategic marketing
412
Journal of marketing
398
International journal of hospitality management
390
European journal of marketing : EJM
345
The journal of services marketing
320
Marketing Intelligence & Planning
317
Management science : journal of the Institute for Operations Research and the Management Sciences
315
International journal of production economics
312
Journal of marketing management : MM
312
European journal of operational research : EJOR
309
Europäische Hochschulschriften / 5
305
International journal of retail & distribution management
302
The international review of retail, distribution and consumer research
293
The service industries journal
292
Marketing intelligence & planning
277
Psychology & marketing
267
Asia Pacific journal of marketing and logistics
256
Springer eBook Collection
240
Gabler Edition Wissenschaft
236
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
231
The journal of personal selling & sales management : JPSSM
227
The journal of product & brand management
219
International Journal of Retail & Distribution Management
215
Journal of Business & Industrial Marketing
214
Journal of Food Distribution Research
208
The journal of brand management : an international journal
208
Marketing science
205
Springer eBook Collection / Business and Economics
193
Business horizons
191
Cogent business & management
189
Tourism management : research, policies, practice
189
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ECONIS (ZBW)
197
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1
The impact of customer sexual harassment on customer-oriented OCB : a social exchange perspective
Zhu, Hong
;
Ye, Yijiao
;
Zhou, Mingjian
;
Li, Yaoqi
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4555-4573
Persistent link: https://www.econbiz.de/10014430138
Saved in:
2
Unraveling the customer orientation paradox
Oh, Hyunghwa
;
Jo, WooMi
;
Kim, Jinok Susanna
;
Park, Jeongdoo
- In:
International journal of contemporary hospitality management
37
(
2025
)
2
,
pp. 602-621
Persistent link: https://www.econbiz.de/10015210208
Saved in:
3
Build trust, they will come : the case of casino high rollers!
Ji, Chunli
;
Prentice, Catherine
;
Sthapit, Erose
;
Lei, Inman
- In:
International journal of contemporary hospitality management
36
(
2024
)
10
,
pp. 3361-3377
Persistent link: https://www.econbiz.de/10015138029
Saved in:
4
The impact of customer misbehavior on frontline employees' work-family conflict and withdrawal behaviors
Zhao, Xinyuan
;
Wang, Fujin
;
Mattila, Anna S.
;
Leong, …
- In:
International journal of contemporary hospitality management
36
(
2024
)
12
,
pp. 4011-4030
Persistent link: https://www.econbiz.de/10015144222
Saved in:
5
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
6
An exploratory study of competencies required to co-create memorable customer experiences in the hospitality industry
Bharwani, Sonia
;
Jauhari, Vinnie
- In:
International journal of contemporary hospitality management
25
(
2013
)
6
,
pp. 823-843
Persistent link: https://www.econbiz.de/10010125925
Saved in:
7
Impacts of misbehaving air passengers on frontline employees : role stress and emotional labor
Hu, Hsin-Hui
;
Hu, Hsin-Yi
;
King, Brian
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1793-1813
Persistent link: https://www.econbiz.de/10011776992
Saved in:
8
Why customer mistreatment undermines hospitality employees' performance : the moderating role of job crafting
Lu, Wenzhu
;
Wu, Haibo
;
Liu, Shanshi
;
Guo, Zisheng
;
He, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3588-3606
Persistent link: https://www.econbiz.de/10013412927
Saved in:
9
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
10
Fly me to the moon : from corporate branding orientation to retailer preference and business performance
Foroudi, Pantea
;
Foroudi, Mohammad Mahdi
;
Palazzo, Maria
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 78-112
Persistent link: https://www.econbiz.de/10012798182
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