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The role of knowledge sharing in hotel newcomer socialization : a formal intervention program
Lan, Junbang; Wong, Chi-Sum; Wong, IpKin Anthony - In: International journal of contemporary hospitality management 34 (2022) 6, pp. 2250-2271
Persistent link: https://www.econbiz.de/10013412593
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How emotional regulation and conscientiousness break the reciprocal circle between customer mistreatment and surface acting : an experience sampling study
Lan, Junbang; Gong, Yuanyuan; Liu, Tao; Wong, Man-Nok; … - In: International journal of contemporary hospitality management 34 (2022) 11, pp. 4007-4028
Persistent link: https://www.econbiz.de/10013413287
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How (in)congruence of leader-follower learning goal orientation influences leader-member exchange and employee innovation
Lan, Junbang; Huo, Yuanyuan; Wong, IpKin Anthony; Yuan, … - In: International journal of contemporary hospitality management 35 (2023) 7, pp. 2545-2563
Persistent link: https://www.econbiz.de/10014314801