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~isPartOf:"International journal of contemporary hospitality management"
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Service failure type, response strategy and observers’ perceived helpfulness : evidence from TripAdvisor
Zhang, Mingli
;
Cai, Shensheng
;
Qiao, Tong
- In:
International journal of contemporary hospitality management
37
(
2025
)
3
,
pp. 871-889
Persistent link: https://www.econbiz.de/10015210284
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