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The impact of abusive supervision on service employees' proactive customer service performance in the hotel industry
Lyu, Yijing; Zhou, Xing; Li, Weiwen; Wan, Junbao; Zhang, Jie - In: International journal of contemporary hospitality management 28 (2016) 9, pp. 1992-2012
Persistent link: https://www.econbiz.de/10011624205
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A self-regulatory perspective on the link between customer mistreatment and employees’ displaced workplace deviance : the buffering role of mindfulness
Fan, Lele; Zhou, Xing; Ren, Jing; Ma, Jianfeng; Yang, Yang - In: International journal of contemporary hospitality management 34 (2022) 7, pp. 2704-2725
Persistent link: https://www.econbiz.de/10013412704
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How and when does leader humility promote followers' proactive customer service performance?
Peng, Yan; Tian, Jian; Zhou, Xing; Wu, Lunwen - In: International journal of contemporary hospitality management 35 (2023) 5, pp. 1585-1601
Persistent link: https://www.econbiz.de/10014280867