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~isPartOf:"International journal of contemporary hospitality management"
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Building harmonious human-AI relationship through empathy in frontline service encounters : underlying mechanisms and journey stage differences
Yang, Bo
;
Sun, Yongqiang
;
Shen, Xiao-Liang
- In:
International journal of contemporary hospitality management
37
(
2025
)
3
,
pp. 740-762
Persistent link: https://www.econbiz.de/10015210264
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A digital transformation approach in hospitality and tourism research
Cheng, Xusen
;
Xue, Tong
;
Yang, Bo
;
Ma, Baojun
- In:
International journal of contemporary hospitality management
35
(
2023
)
8
,
pp. 2944-2967
Persistent link: https://www.econbiz.de/10014314895
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