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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
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Beziehungsmarketing
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Customer satisfaction
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Consumer behaviour
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Keramati, Abbas
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Alhawari, Samer
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Askari, Narges
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Aziz, R. Abd El
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Moshki, H.
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Punniyamoorthy, M.
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Sahu, G. P.
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Sinisalo, Jaakko
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International journal of electronic customer relationship management : IJECRM
Journal of business research : JBR
1,053
Journal of retailing and consumer services
973
International journal of hospitality management
768
Industrial marketing management : the international journal for industrial and high-tech firms
555
The service industries journal
487
The journal of services marketing
435
International journal of contemporary hospitality management
353
Journal of Services Marketing
350
SpringerLink / Bücher
350
Tourism management : research, policies, practice
347
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
293
NBER working paper series
291
The journal of business & industrial marketing
284
Journal of travel and tourism marketing
277
Journal of hospitality marketing & management
269
Journal of the Academy of Marketing Science
258
NBER Working Paper
257
Working paper / National Bureau of Economic Research, Inc.
239
European Journal of Marketing
225
Journal of strategic marketing
225
Asia Pacific journal of marketing and logistics
220
Cogent business & management
219
Psychology & marketing
207
International Journal of Bank Marketing
206
Journal of service management
206
Journal of service research : JSR
202
Services marketing quarterly
200
Auditing : a journal of practice & theory
199
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
188
Journal of marketing
182
Service business
181
Journal of retailing
179
Journal of air transport management
175
Management science : journal of the Institute for Operations Research and the Management Sciences
174
The TQM journal : the international review of organizational improvement
169
International journal of productivity and quality management : IJPQM
167
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
164
Marketing intelligence & planning
161
European journal of marketing : EJM
158
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ECONIS (ZBW)
170
OLC EcoSci
9
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1
A study of customer care and satisfaction towards hotel service quality
Hung, Li-Mei
;
Chen, Chien-Chou
- In:
International journal of electronic customer …
7
(
2013
)
3/4
,
pp. 161-172
Persistent link: https://www.econbiz.de/10010396379
Saved in:
2
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
3
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
4
Internet banking services as tool of CRM : a study of customer satisfaction in the National Capital Region, Delhi
Singh, Shamsher
;
Sirohi, Naveen J.
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011471152
Saved in:
5
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
6
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
7
Influence of eCRM on customer satisfaction and customer loyalty : a study on Bangladesh's fast food industry
Huda, S. S. M. Sadrul
;
Saha, Sunny
;
Kabir, Mohammad Humayun
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 30-44
Persistent link: https://www.econbiz.de/10012598022
Saved in:
8
IT-enabled inter-firm governance model to manage service quality level through customers' feedback
Song, Jae H.
;
Sohn, Changsoo
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 122-137
Persistent link: https://www.econbiz.de/10011586443
Saved in:
9
Transparency in SERVQUAL model to deal with information-enabled customers
Agrawal, Shiv Ratan
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 117-145
Persistent link: https://www.econbiz.de/10012939796
Saved in:
10
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
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