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~isPartOf:"International journal of hospitality management"
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Consumer behaviour
36
Konsumentenverhalten
36
Dienstleistungsqualität
13
Service quality
13
Customer satisfaction
10
Gastgewerbe
10
Hospitality industry
10
Kundenzufriedenheit
10
Beziehungsmarketing
9
Relationship marketing
9
Experiment
8
Advertising effects
7
Hotel industry
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Hotellerie
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Werbewirkung
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Corporate Social Responsibility
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Corporate social responsibility
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Emotion
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USA
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United States
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Beschwerdemanagement
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Complaint management
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Gastronomie
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Restaurant industry
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Advertising
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Environmental consciousness
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Umweltbewusstsein
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Werbung
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Customer service
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Kundenbindungsprogramm
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Kundenservice
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Loyalty program
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Online retailing
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Online-Handel
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Self-construal
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Airbnb
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Mattila, Anna S.
59
Hwang, Yoo Hee
5
Zhao, Xinyuan
5
Gao, Yixing
4
Liu, Qing
4
Wu, Luorong
4
Yang, Wan
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Choi, Sungwoo
3
Fan, Alei
3
Luo, Anqi
3
Yang, Bi
3
Atanga, Barbara Apaalabono
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Hou, Yuansi
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Kang, Juhee
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Kerstetter, Deborah L.
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Kim, Ellen Eun Kyoo
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Miao, Li
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Mount, Dan
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Pinto, Diego Costa
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Shin, Joongwon
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Shuqair, Saleh
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Xue, Xunyue
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Ye, Tian
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Assaf, A. Georges
1
Busser, James
1
Chen, Qimei
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Chen, Yashuo
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Choi, Choongbeom
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Dai, Weiqi
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Damaske, Sarah
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Guillet, Basak Denizci
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Han, Juyeon
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Hanks, Lydia
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He, Yi
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He, Zeya
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Hu, Miao
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Huey Chern Boo
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Joe, Sungjun
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Josiassen, Alexander
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International journal of hospitality management
The journal of services marketing
24
Journal of Services Marketing
21
Journal of business research : JBR
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
International journal of service industry management : IJSIM
12
International journal of contemporary hospitality management
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
International Journal of Contemporary Hospitality Management
10
Cornell hospitality quarterly : CQ
8
The Cornell hospitality quarterly
7
Journal of hospitality marketing & management
6
Journal of service management
6
Journal of travel and tourism marketing
6
Tourism management : research, policies, practice
6
Journal of Service Management
5
Journal of service research
4
Managing service quality : MSQ ; an international journal
4
Journal of Business Research
3
Journal of retailing
3
International journal of internet marketing and advertising : IJIMA
2
International journal of retail & distribution management
2
Journal of Consumer Marketing
2
Journal of Hospitality and Tourism Technology
2
Journal of global marketing
2
Journal of international consumer marketing
2
Journal of marketing theory and practice
2
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Marketing intelligence & planning
2
Services marketing quarterly
2
The Cornell School of hotel administration handbook of applied hospitality strategy
2
The real estate finance journal
2
Tourism economics : the business and finance of tourism and recreation
2
Breaking new ground in theory and practice
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Design science in tourism : foundations of destination management
1
Electronic commerce research
1
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ECONIS (ZBW)
54
OLC EcoSci
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1
The impact of virtual presence on willingness to book : the moderating role of self-construal and gender
Joe, Sungjun
;
Choi, Choongbeom
;
Busser, James
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-11
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013198467
Saved in:
2
A commentary on cross-cultural research in hospitality & tourism inquiry (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)
Mattila, Anna S.
- In:
International journal of hospitality management
76
(
2019
)
2
,
pp. 10-12
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011982053
Saved in:
3
Examining the spillover effect of frontline employees’ work–family conflict on their affective work attitudes and customer satisfaction
Zhao, Xinyuan (Roy)
;
Mattila, Anna S.
- In:
International journal of hospitality management
33
(
2013
),
pp. 310-315
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010102381
Saved in:
4
The impact of prevention versus promotion hope on CSR activities
Kim, Ellen Eun Kyoo
;
Kang, Juhee
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 43-52
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009819222
Saved in:
5
The attributes of a cruise ship that influence the decision making of cruisers and potential cruisers
Xie, Hui (Jimmy)
;
Kerstetter, Deborah L.
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
1
,
pp. 152-160
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009819232
Saved in:
6
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-405
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009819261
Saved in:
7
The effect of regulatory focus and delay type on consumers’ reactions to delay
Yang, Wan
;
Mattila, Anna S.
;
Hou, Yuansi
- In:
International journal of hospitality management
32
(
2013
),
pp. 113-120
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010063498
Saved in:
8
Other consumers in service encounters: A script theoretical perspective
Miao, Li
;
Mattila, Anna S.
;
Mount, Dan
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 933-942
Persistent link: https://ebvufind01.dmz1.zbw.eu/10009164449
Saved in:
9
An empathy lens into peer service providers : personal versus commercial hosts
Shuqair, Saleh
;
Pinto, Diego Costa
;
Mattila, Anna S.
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-10
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013328029
Saved in:
10
Feelings of uncertainty and powerlessness from Covid-19 : implications for advertising appeals in the restaurant industry
Yang, Bi
;
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012820054
Saved in:
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