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Gap-alert? : quantity surcharge practices vs. guest expectations
Schwartz, Zvi; Riasi, Arash; Liu, Xuan - In: International journal of hospitality management 73 (2018), pp. 108-115
Persistent link: https://www.econbiz.de/10011886701
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Can corporate social responsibility protect firm value during the COVID-19 pandemic?
Qiu, Shangzhi; Jiang, Jianing; Liu, Xinming; Chen, … - In: International journal of hospitality management 93 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10012435878
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Are humorous frontline employees hotels' secret weapons? : investigating when and why employee sense of humor promotes service performance
Liu, Xinyu; Wu, Long-Zeng; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of hospitality management 118 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015069325
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Service experience and customers' eWOM behavior on social media platforms : the role of platform symmetry
Liu, Xiaoyan; Ren, Piaoran; Lv, Xingyang; Li, Shaobo - In: International journal of hospitality management 119 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015070830
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It takes two to empower : customer responses to empowerment recovery in the context of robot service failure
Yu, Jing; Liu, Xiaoming; He, Mang; Huang, Liman; Li, Jun - In: International journal of hospitality management 120 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015071094