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A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu; Prentice, Catherine - In: International journal of hospitality management 36 (2014), pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
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Exploring customer equity and the role of service experience in the casino service encounter
Wong, IpKin Anthony - In: International journal of hospitality management 32 (2013), pp. 91-101
Persistent link: https://www.econbiz.de/10009717665
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Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong; Prentice, Catherine; He, Wei - In: International journal of hospitality management 40 (2014), pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
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Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine; Wong, IpKin Anthony - In: International journal of hospitality management 56 (2016), pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
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Does the look matter? : the impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay
Lam, Long W.; Chan, Ka Wai; Fong, Davis; Lo, Freda - In: International journal of hospitality management 30 (2011) 3, pp. 558-567
Persistent link: https://www.econbiz.de/10009130580
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Understanding casino experiential attributes : an application to market positioning
Wong, IpKin Anthony; Wu, JiaYi Seven - In: International journal of hospitality management 35 (2013), pp. 214-224
Persistent link: https://www.econbiz.de/10010225794
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The impact of four CSR dimensions on a gaming company's image and customers' revisit intentions
Kim, Jungsun; Song, Hak-jun; Lee, Choong-Ki; Lee, Jin Young - In: International journal of hospitality management 61 (2017), pp. 73-81
Persistent link: https://www.econbiz.de/10011646113
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Building loyalty through reward programs : the influence of perceptions of fairness and brand attachment
Hwang, Eunmin; Baloglu, Seyhmus; Tanford, Sarah - In: International journal of hospitality management 76 (2019) 1, pp. 19-28
Persistent link: https://www.econbiz.de/10011981828
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Understanding service experience and its impact on brand image in hospitality sector
Manhas, Parikshat Singh; Tukamushaba, Eddy Kurobuza - In: International journal of hospitality management 45 (2015), pp. 77-87
Persistent link: https://www.econbiz.de/10010503888
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Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli; Xu, Xiaowei; Hu, JiaJing - In: International journal of hospitality management 114 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014439937