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Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli; Xu, Xiaowei; Hu, JiaJing - In: International journal of hospitality management 114 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
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Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian; Xie, Lishan - In: International journal of hospitality management 114 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
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Brand personality of global chain hotels, self-congruity, and self-discrepancy on customer responses
Kim, Jinkyung Jenny - In: International journal of hospitality management 114 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014439970
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Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony; Filieri, Raffaele - In: International journal of hospitality management 114 (2023), pp. 1-8
Persistent link: https://www.econbiz.de/10014439971
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What an amazing experience! : the role of authenticity and engagement in upscale hotels
Rosado-Pinto, Filipa; Loureiro, Sandra Maria Correia - In: International journal of hospitality management 114 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014440005
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Human baristas and robot baristas : how does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?
Hwang, Jinsoo; Choe, Ja Young; Kim, Heather Markham; … - In: International journal of hospitality management 99 (2021), pp. 1-12
Persistent link: https://www.econbiz.de/10013327964
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The signaling and reputational effects of customer ratings on hotel revenues : evidence from TripAdvisor
Sayfuddin, A. T. M.; Chen, Yong - In: International journal of hospitality management 99 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10013327968
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Unraveling the dynamic and contingency mechanism between service experience and customer engagement with luxury hotel brands
Le, Angelina Nhat Hanh; Nguyen Huu Khoi; Nguyen Dong Phong - In: International journal of hospitality management 99 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10013328004
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A multilevel synthesis of subjective and objective measures of foodservices in the experience process
Wen, Huijun; Wong, IpKin Anthony; Kim, Seongseop; … - In: International journal of hospitality management 99 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10013328008
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The "mask effect" on the tips that customers leave restaurant servers
Brewster, Zachary W.; Gourlay, Kenneth - In: International journal of hospitality management 99 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10013328028