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~isPartOf:"International journal of hospitality management"
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Dienstleistungsqualität
474
Service quality
474
Consumer behaviour
272
Konsumentenverhalten
272
Customer satisfaction
262
Kundenzufriedenheit
262
Hotel industry
176
Hotellerie
176
Beziehungsmarketing
160
Relationship marketing
160
Gastronomie
123
Restaurant industry
123
Gastgewerbe
75
Hospital
75
Hospitality industry
75
Krankenhaus
75
Emotion
65
Beschwerdemanagement
55
Complaint management
55
Arbeitsverhalten
52
Work behaviour
52
Arbeitszufriedenheit
51
Job satisfaction
51
Customer service
48
Kundenservice
48
Tourism employees
35
Tourismusberufe
35
Robot
34
Roboter
34
Satisfaction
34
Viral marketing
34
Virales Marketing
34
Online retailing
29
Online-Handel
29
Dienstleistungssektor
28
Service industry
28
Product quality
26
Produktqualität
26
Coronavirus
25
USA
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Han, Heesup
15
Mattila, Anna S.
14
Law, Rob
13
Wong, IpKin Anthony
10
Jang, Soocheong (Shawn)
9
Guchait, Priyanko
8
Kim, Woo Gon
7
Lu, Lu
7
Line, Nathaniel D.
6
Yang, Yang
6
Gursoy, Dogan
5
Hanks, Lydia
5
Lee, Jin-soon
5
Madera, Juan M.
5
Ozturk, Ahmet Bulent
5
Pizam, Abraham
5
Prentice, Catherine
5
Qu, Hailin
5
So, Kevin Kam Fung
5
Zhang, Tingting (Christina)
5
Ali, Faizan
4
Bai, Billy
4
Bilgihan, Anil
4
Brewster, Zachary W.
4
Cobanoglu, Cihan
4
Kim, Peter Beomcheol
4
King, Ceridwyn
4
Lee, Lindsey
4
Lynn, Michael
4
Seo, Soobin
4
Sparks, Beverley
4
Torres, Edwin N.
4
Wang, Xingyu
4
Xu, Xun
4
Ye, Yijiao
4
Altinay, Levent
3
Cheng, Ching-Chan
3
Choi, Hyeyoon
3
DeFranco, Agnes
3
DiPietro, Robin B.
3
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International journal of hospitality management
Journal of retailing and consumer services
624
Telecommunications policy : the international journal of digital economy, data sciences and new media
539
Journal of business research : JBR
452
NBER working paper series
371
The service industries journal
342
Online Information Review
316
NBER Working Paper
315
Working paper / National Bureau of Economic Research, Inc.
313
The journal of services marketing
273
SpringerLink / Bücher
253
International journal of contemporary hospitality management
248
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
235
Technological forecasting & social change : an international journal
230
European journal of operational research : EJOR
220
Discussion paper series / IZA
203
Management science : journal of the Institute for Operations Research and the Management Sciences
202
International journal of production economics
201
Tourism management : research, policies, practice
193
Auditing : a journal of practice & theory
192
Journal of hospitality marketing & management
187
International journal of business information systems : IJBIS
171
Journal of Services Marketing
159
Information economics and policy : IEP
157
CESifo working papers
155
Journal of travel and tourism marketing
155
International journal of production research
152
Journal of air transport management
151
Cogent business & management
146
International journal of quality & reliability management
146
Services marketing quarterly
145
The TQM journal : the international review of organizational improvement
138
Service business
137
International journal of quality and service sciences
136
Industrial marketing management : the international journal for industrial and high-tech firms
135
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
132
International journal of productivity and quality management : IJPQM
131
Aslib Proceedings
126
International journal of networking and virtual organisations : IJNVO
123
Journal of retailing
123
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ECONIS (ZBW)
510
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1
Developing and validating a mobile catering app success model
Wang, Yi-Shun
;
Tseng, Timmy H.
;
Wang, Wei-Tsong
;
Shih, …
- In:
International journal of hospitality management
77
(
2019
),
pp. 19-30
Persistent link: https://www.econbiz.de/10011988421
Saved in:
2
The role of utilitarian and hedonic values on users' continued usage intention in a mobile hotel booking environment
Ozturk, Ahmet Bulent
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
International journal of hospitality management
57
(
2016
),
pp. 106-115
Persistent link: https://www.econbiz.de/10011581291
Saved in:
3
Satisfaction with mobile food delivery app (MFDA) usage and the moderating role of perceived COVID 19 risk
Humbani, M.
;
Higueras-Castillo, E.
; …
- In:
International journal of hospitality management
121
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015071327
Saved in:
4
From click to fork : an empirical analysis of system and food quality influences in online meal kit consumption
Choi, Hyeyoon
;
Lee, Woojin
;
Choi, Hwansuk Chris
; …
- In:
International journal of hospitality management
121
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10015071552
Saved in:
5
The effect of mobile application-driven customer participation on bakery purchase behavior : evidence from a field experiment
Jang, Seongsoo
;
Chong, Kiwon
;
Yoo, Changjo
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495082
Saved in:
6
Hotels' dependency on online intermediaries and their chosen distribution channel portfolios : three country insights
Stangl, Brigitte
;
Inversini, Alessandro
;
Schegg, Roland
- In:
International journal of hospitality management
52
(
2016
),
pp. 87-96
Persistent link: https://www.econbiz.de/10011442811
Saved in:
7
Scale development of perceived eTrust in the hotel industry : the perspective of
Internet
users
Wang, Liang
;
Law, Rob
;
Hung, Kam
;
Denizci Guillet, Basak
- In:
International journal of hospitality management
43
(
2014
),
pp. 35-46
Persistent link: https://www.econbiz.de/10010427935
Saved in:
8
Extending the scope of hotel client reactions to employee injustice : hotel employer reviews on the
Internet
Melián-González, Santiago
;
Bulchand-Gidumal, Jacques
- In:
International journal of hospitality management
63
(
2017
),
pp. 93-100
Persistent link: https://www.econbiz.de/10011705784
Saved in:
9
Technology-mediated management learning in hospitality organisations
Li, Li
;
Lee, Hee Andy
;
Law, Rob
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 451-457
Persistent link: https://www.econbiz.de/10009503297
Saved in:
10
Comparative study of deep learning models for analyzing online restaurant reviews in the era of the COVID-19 pandemic
Luo, Yi
;
Xu, Xiaowei
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012495041
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