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Nature based solutions and customer retention strategy : eliciting customer well-being experiences and self-rated mental health
Han, Heesup; Yu, Jongsik; Hyun, Sunghyup Sean - In: International journal of hospitality management 86 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012241471
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Determinants of sustainable behavior of firms and the consequences for customer satisfaction in hospitality
Koch, Julia; Gerdt, Sven-Olaf; Schewe, Gerhard - In: International journal of hospitality management 89 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012293785
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The effect of threat and fear of COVID-19 on booking intentions of full board hotels : the roles of perceived coping efficacy and present-hedonism orientation
Apaolaza, Vanessa; Paredes, Mario R.; Hartmann, Patrick; … - In: International journal of hospitality management 105 (2022), pp. 1-8
Persistent link: https://www.econbiz.de/10013363256
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Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli; Xu, Xiaowei; Hu, JiaJing - In: International journal of hospitality management 114 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
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To respond or not to respond? : the reviewer- and review content-related influencers on managerial response decision towards customer reviews
Wu, Jiajun; Ye, Jun; Zhou, Kun; Chen, Liwei - In: International journal of hospitality management 114 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014439944
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Consumers' affective needs matter : open innovation through mining luxury hotels' online reviews
Wu, Jie; Yang, Tong; Zhou, Zhiwei; Zhao, Narisa - In: International journal of hospitality management 114 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014439946
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Enabling the foodservice industry to transition consumers toward plant-based meat alternatives : a behavioral reasoning perspective
Seo, Eun-Hee; Jang, Ha-Won; Cho, Meehee - In: International journal of hospitality management 114 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10014439950
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Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian; Xie, Lishan - In: International journal of hospitality management 114 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
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Brand personality of global chain hotels, self-congruity, and self-discrepancy on customer responses
Kim, Jinkyung Jenny - In: International journal of hospitality management 114 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014439970
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Customer satisfaction and loyalty with online consumer reviews : factors affecting revisit intentions
Camilleri, Mark Anthony; Filieri, Raffaele - In: International journal of hospitality management 114 (2023), pp. 1-8
Persistent link: https://www.econbiz.de/10014439971