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To talk or to touch : unraveling consumer responses to two types of hotel in-room technology
Fan, Alei; Lu, Zhi; Mao, Zhenxing - In: International journal of hospitality management 101 (2022), pp. 1-10
Persistent link: https://www.econbiz.de/10013271302
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The impact of exploitative leadership on frontline hospitality employees' service performance : a social exchange perspective
Wu, Long-Zeng; Sun, Zhuanzhuan; Ye, Yijiao; Kwan, Ho Kwong - In: International journal of hospitality management 96 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012585698
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Consumers' affective needs matter : open innovation through mining luxury hotels' online reviews
Wu, Jie; Yang, Tong; Zhou, Zhiwei; Zhao, Narisa - In: International journal of hospitality management 114 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014439946