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The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen; Ling, Qian; Liu, Yanling; Hu, Rong - In: International journal of hospitality management 97 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
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Job standardization and service quality : the mediating role of prosocial service behaviors
Tsaur, Sheng-hshiung; Wang, Chih-hung; Yen, Chang-hua; … - In: International journal of hospitality management 40 (2014), pp. 130-138
Persistent link: https://www.econbiz.de/10010388570
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Welcoming host, cozy house? : the impact of service attitude on sensory experience
Lv, Xingyang; Liu, Yue; Xu, Shuangyu; Li, Qiuyun - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547935
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Understanding the relationship between food experiential quality and customer dining satisfaction : a perspective on negative bias
Liu, Yezheng; Song, Yingxin; Sun, Jianshan; Sun, Chunhua; … - In: International journal of hospitality management 87 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012241928
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Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin; Gursoy, Dogan; Liu, Yue; Lv, Xingyang - In: International journal of hospitality management 100 (2022), pp. 1-9
Persistent link: https://www.econbiz.de/10013266168