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Freedom restriction and non-member customers' response to loyalty programs
Ding, Anni; Legendre, Tiffany S.; Han, Juyeon; Chang, Howook - In: International journal of hospitality management 94 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012494930
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The effect of perceived error stability, brand perception, and relationship norms on consumer reaction to data breaches
Gao, Yixing; Zhang, Lu; Wei, Wei - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495061
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The effect of mobile application-driven customer participation on bakery purchase behavior : evidence from a field experiment
Jang, Seongsoo; Chong, Kiwon; Yoo, Changjo - In: International journal of hospitality management 94 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012495082
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The green B&B promotion strategies for tourist loyalty : surveying the restart of Chinese national holiday travel after COVID-19
Cai, Gangwei; Xu, Lei; Gao, Weijun - In: International journal of hospitality management 94 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012495090
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Managing customers' undesirable responses towards hospitality service brands during service failure : the moderating role of other customer perception
Sarkar, Abhigyan; Sarkar, Juhi Gahlot; Sreejesh, S. - In: International journal of hospitality management 94 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012495095
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The impact of the Covid-19 pandemic on customer experience design : the hotel managers' perspective
Bonfanti, Angelo; Vigolo, Vania; Yfantidou, Georgia - In: International journal of hospitality management 94 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012495103
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Linking servicescape and customer engagement : an investigation in the hotel context
Li, Shuhao - In: International journal of hospitality management 94 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012495109
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Returning good for evil : a study of customer incivility and extra-role customer service
Zhu, Julie N. Y.; Lam, Long W.; Lai, Jennifer Y. M. - In: International journal of hospitality management 81 (2019), pp. 65-72
Persistent link: https://www.econbiz.de/10012128321
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Brand experiential value for creating integrated resort customers' co-creation behavior
Ahn, Jiseon; Lee, Choong-Ki; Back, Ki-Joon; Schmitt, Achim - In: International journal of hospitality management 81 (2019), pp. 104-112
Persistent link: https://www.econbiz.de/10012128325
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Hotel guests' perceptions of environmental friendly practices in social media
Gil-Soto, Esperanza; Armas-Cruz, Yaiza; Morini-Marrero, … - In: International journal of hospitality management 78 (2019), pp. 59-67
Persistent link: https://www.econbiz.de/10012012700