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The impact of consumption emotions of standby customers on customer satisfaction: an empirical analysis from Chinese customers
Zhang, Bin; Xie, Qinghong; Fu, Xiaorong; Yang, Xiaomin - In: International journal of internet and enterprise … 8 (2013) 2, pp. 146-165
Persistent link: https://www.econbiz.de/10010169451
Cover Image
The impact of consumption emotions of standby customers on customer satisfaction : an empirical analysis from Chinese customers
Zhang, Bin; Xie, Qinghong; Fu, Xiaorong; Yang, Xiaomin - In: International journal of internet and enterprise … 8 (2012/13) 2, pp. 146-165
Persistent link: https://www.econbiz.de/10010205077